Client Need

This client is the New Zealand subsidiary of the world’s leading vehicle glass repair and replacement company. They required robust and cost effective assessment tools to streamline and enhance the effectiveness of their candidate selection process.

What We Did

Added Insight began working with this client in 2013, providing screening and selection tools for volume customer service roles. We now also provide in-depth psychometrics for shortlisted candidates for senior positions. The services Added Insight has provided to this client include:

  • Customising Added Insight customer service screening tool to meet client requirements;
  • Providing and supporting the client with the Customer Service and Sales Questionnaire to improve their current selection process and decisions;
  • CSSQ and screening tool interpretation training to recruiting specialist and online support and training of the In-Site platform;
  • Tailored, in-depth psychometric assessment solutions and reports for specialist and senior roles;

The Result

The assessments that Added Insight have provided to Smith and Smith have streamlined their selection processes with significant savings in recruitment time and cost. They have been so pleased with the service and partnership provided by Added Insight that they have continued to contract additional services such as in-depth psychometric assessment and 360 surveys.